If this does not change the directory to "C:\", try typing "c:" and pressing "Enter". "D:\" or "H:\"), click on the Command window and type "cd c:" and press "Enter" on your keyboard. If there is a different drive letter (e.g. The path that appears in the window that opens should start with "C:\".Windows 7, Vista & XP - Click on the Windows "Start" button, select "All Programs > Accessories", right-click on the "Command Prompt" and select "Run as administrator" (7 & Vista - if you get a permissions prompt, please click "Continue") / "Open" (XP). Windows 8 / Windows 10 - press the Windows key (between "Ctrl" and "Alt" on the keyboard) to go back to the Start screen, type "cmd", select "Apps" on the right, and select "Command Prompt"."Livescribe Smartpen Service" does not appear: If, after starting the service and restarting your computer, you still have a problem please let us know. Echo and Pulse smartpen users start Livescribe Desktop. Livescribe wifi smartpen users start Livescribe Helper.Connect your smartpen to the USB charging cable.Click " Start the service" in the upper left.Change the "Startup type:" drop-down from "Disabled" to "Automatic".Right-click on "Livescribe Pulse Smartpen Service".NOTE: If under the "Startup Type" column the service shows as "Disabled" then there will be no options in the upper left. Select "Livescribe Pulse Smartpen Service" and then click either " Start the service" or " Restart the service" (upper left).For versions of Livescribe Desktop 2.2.2 or older also shut down the Livescribe Desktop Tray (in the lower right corner where your Windows System Tray shows the currently running applications right-click on the "Livescribe Desktop Tray" icon and select "Exit"). If you are an Echo/Pulse smartpen user shut down Livescribe Desktop. If you are a Livescribe wifi smartpen user shut down Livescribe Helper.Disconnect your smartpen from the USB charging cable."Livescribe Pulse Smartpen Service" appears: Scroll down the list until you see "Livescribe Pulse Smartpen Service".In the right hand window, double-click "Services". ![]() In the right hand window, double-click "Services and Applications" (bottom of list).If prompted for your permission, click the "Continue" button.Windows 7/Vista/XP - Click on your Windows "Start" button, right-click on "Computer" (7 & Vista) / "My Computer" (XP), and select "Manage". Windows 8 / Windows 10- From the Start screen type "computer", select "Apps" on the right, right-click "Computer", and select "Manage" from the options at the bottom of the screen.To get your smartpen recognized you may need to start the PenComm service manually. How do I turn on the Windows PenComm Service manually if it is not running? WIFI/ECHO/PULSE - Turning on Windows PenComm Service manually
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